The Logistics Customer Service Representative will oversee all aspects of accounts related to international transportation of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their import/export process. Models and acts in accordance with our guiding principles and core values.
Responsibilities and essential job functions include but are not limited to the following:
-Arrange shipments by examining destination, route, rate, delivery time; dispatches to carriers
-Verifies merchandise shipped by matching the bill of lading, reconciling quantities; noting discrepancies
-Keep customers informed by forwarding notices, shipment date and method, and current status; answering questions
-Negotiate rate structures, including consolidation lanes, capacity and customer programs. Present findings to Management
-Collect and analyze service issue and carrier quality information and develop clear concise reports
-Freight forwarding functions such as booking, issuing delivery orders etc.
-Checking and confirming order status on pick-up and deliveries
-Analyze freight bills for customer specific required information
-Track and log information in the system
Coordinate and expedite requests, time-specific pick ups and deliveries, and other special requests
The Logistics Customer Service Representative required qualifications are as follows:
-Strong customer service skills
-Strong computer skills
-Ability to multi-task
-Decision making and problem-solving skills
-Ability to prioritize and manage time
-Attention to detail and accuracy
-Time management and organizational skills
-Effective communication skills
-Professional phone etiquette
Please send resume to email@example.com. Only qualified inquiries will be reviewed.