Account Manager, North American Production Clients – Conviron – Winnipeg, MB

Argus Controls and Conviron are recognized as leaders in controlled environment solutions for enterprises seeking plant-


growth equipment. We contribute to feeding the world, improving human health and protecting the environment by

providing technology that advances plant science and production. Our controlled environment technology uniquely

equips researchers and growers with solutions to meet global demands for plant-based food and health products.

Account Manager, North American Production Clients

REPORTING TO: SALES MANAGER, NA PRODUCTION

POSITION SUMMARY

The Account Manager (AM) plays a key role in ensuring we are consulted first by enterprises seeking

controlled-environment equipment for plant growth. First, the AM delivers effective consultation to clients so

they select us as the best total solution for their next project. Second, the AM effectively coordinates and

communicates with the broader internal team to ensure we deliver on the solution we committed to the client.

Third, the AM seeks new ways to serve our existing clients and add new clients to our portfolio.

Successful AM’s are superior problem solvers. Their natural curiosity helps develop and sustain a superior

level of knowledge regarding the overall process of acquiring, installing and using controlled-environment

equipment. They balance this curiosity with persistence and organization to ensure their clients receive the

best total solution for their project. Our client’s value our AM’s because they answer for the overall results of

their projects.

This position focuses on supporting North American clients who cultivate plants for sale to the public. These

include primarily clients from the regulated cannabis and plant-made-pharma (PMP) markets.

RESPONSIBILITIES & DUTIES

Ensure the client receives effective consultation for their controlled environment project:

o Understand the broader underlying problem the client is trying to solve, ensuring we can meet

their equipment application needs while adhering to cost, timing, site and other constraints.

o Translate the consultation into clear scope documents for our designers.

Ensure Conviron delivers on our clients’ expectations: Apply the right depth and rigor, depending on

the complexity of the project, to ensure optimal client satisfaction and financial results, including:

o Be the primary contact for the client on their project

o Where applicable, coordinate with the general contractor to ensure project success

o Participate in assessing client and site needs

o Assess project risks and plan accordingly ensuring the customer properly shares responsibility

in the risks

o Produce estimates and plan the entire project

o Participate in, or manage, contract finalization

o Collect customers’ requirements in writing and interpret them

o Eliminate project creep and ensure company is paid for any extra work

o Bringing in subject-matter experts as required to solve challenging problems

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