E-Store Customer Service Representative – The Quark Group – Winnipeg, MB

The E-Store Customer Service Representative performs the daily functions of the Quarks E-Store: Upload merchandise details to the website, generating picking information for the stores, and handle troubleshooting, complaints, returns, and phone orders with exceptional customer service skills.

Responsibilities

E store Customer Service:

· Respond to email and telephone queries.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Process special orders, exchanges and returns.

Website Updates:

· Upload images and group merchandise for the E-Store.

· Communicate with vendors to receive images in advance of upcoming season.

Order Fulfillment:

· Generate picking info to stores.

· Supply shipping information to stores.

Other:

· Adhere to all applicable federal and provincial regulations and company policies.

· Consistently look for operational improvements.

· Other duties, relevant to the position, shall be assigned as required.

Requirements

· 3 Years of proven customer support experience or experience as a client service representative.

· Strong phone contact handling skills and active listening.

· Ability to multi-task, prioritize, and manage time effectively.

· Excellent communication skills.

· Proficient with Microsoft Excel, Word and Outlook. Knowledge of Imagine is an asset.

· Team oriented, and able to manage stress.

· Bilingual is an asset.

· Overtime may be required.

Job Types: Full-time, Permanent

Salary: $15.50 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount

Schedule:

  • 8 hour shift

Experience:

  • customer service: 3 years (Required)

Education:

  • Secondary School (Required)

Work remotely:

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