Service advisor required (please read before applying)

We are looking for an experienced Automotive Service Advisor to work with one of the fast growing brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at a dealership in the south of the city. If you are interested in becoming a part of our growing team, we are interested in hearing from you.
Responsibilities
* Answer Phone Calls, Emails and Drop ins to address any customer concern with the highest level of response and attention.
* Return missed phone calls, email in no less than 30 minutes.
* Keep up to date with all online Training required
*Present the estimate of repair to the customer
* Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
* Accurately record issues and data into the DMS Attention to detail critical.
* Conduct Transactions w/ system; walk customer through correction and provide summary.
* Communicate estimated completion time, regular updates and follow through on each customer vehicle.
* Coordinate there repairs with the technicians while keeping a constant communication with them.
* Coordinate the delivery time or pick up with each customer.
*Provide next level of service while sanitizing vehicles and workspaces to following requirements given by the dealership managers.
* Follow up with Customer on services provided; ensure they are satisfied with the work performed.
* Perform detailed daily record keeping and reporting.
Requirements
* High School diploma or the equivalent in experience and evidence of exceptional ability.
* Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
* Understanding of basic automotive techniques related to repair and servicing of automobiles.
* Ability to follow oral and written instructions with attention to detail.
* Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
* Willingness to learn new and innovative automotive technologies.
* Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
* Ability to work in a team-based environment and achieve common goals.
* Keeping things professional in the workplace respecting all employees
* Dealer Management System(s), Outlook, and MS Office, google associated applications
* Retail automotive service experience, preferred.
* Must have and maintain a valid driver’s license and an acceptable and safe driving record.
* Must have valid drivers licence
* Must be a Canadian citizen

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