Intake and Database Clerk – Manitoba Government – Winnipeg, MB

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be established to appoint suitable candidate(s) to future regular, term or acting status CL3 positions. Where established, an eligibility list will remain in effect until exhausted or expired based upon operational requirements.

The Protection for Persons In Care Act (the Act) is a law to help protect adults from abuse and neglect while receiving care in personal care homes, hospitals or any other designated health facility. The Protection for Persons in Care Office (PPCO) of Manitoba Health, Seniors and Active Living receives and investigates reports of suspected patient abuse and neglect in health care facilities across the province.

In addition to a cover letter and resume, applicants are required to submit a completed application form.

Click here to access the application form

Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Must be able to provide a current and satisfactory, and maintaining thereof, Criminal Records Check with Vulnerable Sector Search and Adult Abuse Registry Check.

Qualifications:

Essential:

  • Experience providing customer service in a client-focused environment dealing with sensitive issues
  • Experience interpreting and applying legislation, regulations, policies, and procedures
  • Strong experience working with databases including processing large data sets and database administration
  • Proven ability to maintain a high degree of accuracy in a fast-paced environment.
  • Strong verbal communication skills to effectively communicate as the first point of contact regarding sensitive and complex matters.
  • Strong interpersonal skills to work effectively with both clients and team members
  • Excellent problem solving skills to independently identify issues and seek resolution
  • Excellent organizational and time management skills to balance conflicting priorities and tight deadlines.
  • Ability to work with confidential & sensitive information.
  • Intermediate skills in Microsoft Office (Word, Excel, and Outlook)

Desired:

  • Bilingual (English and French)
  • Demonstrated experience working with the Personal Health Information Act
  • Experience working in an environment dealing with the dynamics of abuse and neglect

Duties:

As a first point of contact for the Protection of Persons in Care Office, the Intake and Database Clerk receives highly confidential and sensitive information and provides information and assistance to the general public, staff at healthcare facilities, persons in care, and their families. Reporting to the Director of the Protection of Persons in Care Office (PPCO) this position is responsible for the overall Database management and administration including; intake, triage, and assessment of reports of alleged abuse and neglect and ensuring data is inputted into the database in a timely and accurate manner.

In addition to a cover letter and resume, applicants are required to submit a completed application form.

Click here to access the Application form

Advertisement # 36576

Service Centre 2

Human Resource Services

360-1395 Ellice Avenue

Winnipeg, MB , R3G 3P2

Phone: 204-945-3001

Fax: 204-948-2841

Email: govjobs@gov.mb.ca

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.
A detailed position description is available upon request.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions may be grieved and appealed. Should a selection grievance be filed, information from the competition file will be provided to the grievor’s representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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