Claims Supervisor – Wawanesa – Winnipeg, MB

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated , driven , and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

Job Overview
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Job Responsibilities

Provide exceptional customer service
Coordinate and supervise daily activities of claims team
Provide guidance and leadership to staff and specialists
Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
Perform other duties as assigned

Qualifications
5 + years progressive insurance adjusting experience is preferred
College /University degree preferred
Working towards/completion of Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
Effective customer service skills including empathy and concern for our customers
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
Ability to coach, guide, and positively motivate employees
Excellent knowledge of habitational, farm and commercial policies
Working with the leadership team in monitoring metrics and working towards achieving our stated business goals
Excellent knowledge of medical and legal terminology
Detail oriented with a critical degree of accuracy regarding data entry
Exceptional advanced negotiation skills

Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.

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